Shipping & Delivery Policy

1. Nature of Products

Arora Mail offers the following digital products and services:

• Temporary email address generation credits
• Premium plan subscriptions (one-time purchase)
• API access and usage credits
• Custom email username privileges
• Additional storage and features

All products are digital in nature and delivered electronically.

2. Delivery Method

All services are delivered through:

• Instant Account Activation: Service credits are added to your account immediately after successful payment
• Dashboard Access: Access your purchased features via the web dashboard
• Telegram Bot: Use purchased services through our Telegram bot
• Email Confirmation: You will receive a confirmation email with your purchase details

3. Delivery Timeline

4. Delivery Issues

4.1 Service Not Received

If you do not receive your purchased service within 5 minutes:

1. Refresh your dashboard page
2. Log out and log back in
3. Check your email for confirmation
4. Contact support at support@aroramail.com

4.2 Payment Successful but No Credits

In rare cases where payment is successful but credits are not added:

• Wait for 30 minutes (sometimes there's a delay)
• Check your payment confirmation email
• Contact us with your Transaction ID
• We will verify and credit your account within 24 hours

5. No Physical Shipping

Since all our products are digital:

• No physical address is required for delivery
• No shipping charges apply
• No customs or import duties
• Available worldwide (wherever Razorpay is supported)

6. Service Availability

Our digital services are available:

• 24/7, 365 days a year
• Accessible globally via internet
• No location restrictions

Occasional maintenance may cause brief service interruptions, which will be announced in advance.

7. Contact Us

For delivery-related queries:

• Email: support@aroramail.com
• Response Time: Within 24 hours